Electric Vehicle Specialist

Job Description

Reporting to the Customer Service Manager, the customer support engineers will support strategic electric vehicle deployments. The customer service engineer will be an active participant to the onboarding process, will support the strategic accounts on a daily basis by providing ongoing trainings. He(she) will also specialize in troubleshooting technical problems customers have with their product or service. Lion will train and develop the Customer Service Engineers so they become Vehicle Master / Power Users.

Responsibilities

• Provide a best-in-class customer service experience ;
• Assist Lion’s strategic account customer to facilitate the integration of electric trucks and buses to their fleet ;
• Support and provide the onboarding sessions to customers on their new vehicles ;
• Master electric truck and bus behaviors ;
• Perform driver training – electric vehicles ;
• Support Charing infrastructure team ;
• Support Lion’s technical support team and perform vehicle troubleshooting ;
• Perform critical maintenance and repairs ;
• Assist Commercial Operations team in Experience Centers deployments.

Requirements

• 10+ years of dealership experience (car, trucks, etc.)
• Excellent track record in Customer Service
• Master Technician
• ASE certifications
  • Light Duty Electric Specialist (L3)
  • Medium/Heavy duty truck (T series)
• Excellent troubleshooting skillset
• Excellent leadership skills
• Excellent team management
• Ability to travel to Canada and the US
  • Passport required (factory training)

Exposure to open shop environment of humidity, heat, cold, and wet conditions. Exposed to all highway hazards during road testing of vehicles or deliveries.

Work environment requires the continuous operation of hand and power tools and the full range of shop equipment. Repetitive operation of mechanical or electronic office or shop machines or tools within high tolerances or limits of accuracy.

Requires medium to heavy work that involves walking or standing most of the time.

The Lion Electric is an Equal Opportunity Employer

We provide equal opportunity to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, mental or physical disabilities, veteran status, and all other characteristics protected by law. As a federal government contractor, we take affirmative action on behalf of minorities, females, individuals with disabilities and protected veterans. We are ADA compliant and provide reasonable accommodations to qualified individuals with disabilities. Prospective and current employees are invited to discuss accommodations.