Service Technician

Place: Phoenix

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Job Description

Reporting to the Customer Service Manager, the customer support engineers will support strategic electric vehicle deployments. The customer service engineer will be an active participant to the onboarding process, will support the strategic accounts on a daily basis by providing ongoing trainings. He(she) will also specialize in troubleshooting technical problems customers have with their product or service. Lion will train and develop the Customer Service Engineers so they become Vehicle Master / Power Users.

Responsibilities

  • Provide a best-in-class customer service experience ;
  • Assist Lion’s strategic account customer to facilitate the integration of electric trucks and buses to their fleet ;
  • Support and provide the onboarding sessions to customers on their new vehicles ;
  • Master electric truck and bus behaviors ;
  • Perform driver training – electric vehicles ;
  • Support Charing infrastructure team ;
  • Support Lion’s technical support team and perform vehicle troubleshooting ;
  • Perform critical maintenance and repairs ;
  • Assist Commercial Operations team in Experience Centers deployments.

Requirements

  • 10+ years of dealership experience (car, trucks, etc.)
  • Excellent track record in Customer Service
  • Master Technician
  • ASE certifications
    • Light Duty Electric Specialist (L3)
    • Medium/Heavy duty truck (T series)
  • Excellent troubleshooting skillset
  • Excellent leadership skills
  • Excellent team management
  • Ability to travel to Canada and the US
    • Passport required (factory training)

Job Benefits

  • Flexible work schedule
  • Group insurance coverage
  • Opportunities for advancement
  • Recognition of years of service
  • Access to professional development
  • Competitive salaries
  • Exceptional work environment
  • Possibility to work remotely

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