Product and Delivery Specialist

Job Description

Under the supervision of the customer experience manager, the employee will be responsible for training and supporting customers during the delivery of their vehicles fleet.

Main responsibilities

• Carry out deliveries of vehicles;
• Train customers (drivers, operators, mechanical teams) to facilitate the integration of Lion vehicles into their vehicle fleet;
• Provide training on the various services offered by Lion;
• Survey and collect customer reviews and comments to improve the customer experience.

Knowledge

• Knowledge of vehicle mechanics;
• Knowledge of MS Office.

Skills

• Ability to communicate effectively, both orally and in writing;
• Ability to work with discretion;
• Ability to act quickly;
• Ability to work in a team.

Skills and attitudes

• Demonstrate interpersonal skills;
• Demonstrate autonomy;
• Show leadership;
• Demonstrate attention to detail;
• Be organized.

Education and experience required

• Bachelor's Degree in a relevant field;
• 3 to 5 years of experience in a similar position or in the automotive industry.

Working context

• Will have to travel frequently.
• Must have a valid passport and driver's license.

The job is performed both indoors in a traditional office setting and outdoors traveling to and from customer accounts and sales offices. Activities include periods of sitting and extensive work at a computer or other device. Typing and applying pressure with the fingers and palm required. Expressing or exchanging ideas by means of the spoken and written word.

Exposure to open shop environment of humidity, heat, cold, and wet conditions. Exposed to all highway hazards during road testing of vehicles or deliveries.

Work environment includes the continuous operation of hand and power tools and the full range of shop equipment while training new techs or instructing client.

Requires medium to heavy work that involves walking or standing most of the time.

 

The Lion Electric is an Equal Opportunity Employer

We provide equal opportunity to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, mental or physical disabilities, veteran status, and all other characteristics protected by law. As a federal government contractor, we take affirmative action on behalf of minorities, females, individuals with disabilities and protected veterans. We are ADA compliant and provide reasonable accommodations to qualified individuals with disabilities. Prospective and current employees are invited to discuss accommodations.