Place: Auburn
ApplyReporting to the Manager, Advanced Services, the Customer Service Engineer will support strategic electric vehicle deployments. The customer service engineer will be an active participant to the onboarding process, will support the strategic accounts on a daily basis by providing ongoing trainings. He(she) will also specialize in troubleshooting technical problems customers have with their product or service. Lion will train and develop the Customer Service Engineers so they become Vehicle Master / Power Users.
Responsibilities
Requirements
Field service technician, Mobile service technician, Electric vehicle technician, Advanced service representative
The job is performed both indoors in a traditional office setting and outdoors traveling to and from customer accounts and sales offices. Activities include periods of sitting and extensive work at a computer or other device. Typing and applying pressure with the fingers and palm required. Expressing or exchanging ideas by means of the spoken and written word.
Exposure to open shop environment of humidity, heat, cold, and wet conditions. Exposed to all highway hazards during road testing of vehicles or deliveries.
Work environment includes the continuous operation of hand and power tools and the full range of shop equipment while training new techs or instructing client.
Requires medium to heavy work that involves walking or standing most of the time.
The Lion Electric is an Equal Opportunity Employer
We provide equal opportunity to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, mental or physical disabilities, veteran status, and all other characteristics protected by law. As a federal government contractor, we take affirmative action on behalf of minorities, females, individuals with disabilities and protected veterans. We are ADA compliant and provide reasonable accommodations to qualified individuals with disabilities. Prospective and current employees are invited to discuss accommodations.