Client Specialist - Lion Beat

Job Description

Innovative manufacturer of zero-emission vehicles
Leader in transportation electrification in North America
It’s us!
Every day, in our own way, we help improve our environment and our society.

Come build the future with us!

Why you should join our team

• You’ll work in an exciting and constantly evolving work environment (you won’t get bored with us)!
• We totally understand. Your family and your health come first!
• Your hours are flexible, and we trust you!
• We are really opened to having employees working remotely – we know it works!
• We offer (rock-solid) insurance coverage, and a great employee assistance program!
• At Lion, your career potential is limitless!

As part of your daily work, you would have to:

• Ensure complete telemetry management for LION and its clients.
• Maintain client data up to date in the CRM and manage progress of client records through the acquisition process.
• Contribute to the creation of sales projections and annual budgets.
• Provide clients with a complete layout of their telemetry needs to facilitate and optimize their operations.
• Remain available for any additional training or required refreshers to provide best-in-class customer experience.
• Draft activity reports about vehicle use and driver behaviours.
• Answer to questions, concerns and requests from clients through phone calls, emails and other departments.
• Master general design and operation of electric vehicles.
• Control the operation of telemetry.
• Carry out demonstrations of telemetry services to prospective clients.
• Create and maintain good business relationships with clients.

If you read our description this far, it means you’re interested! Read on…

You have what it takes for this position if:

• Knowledge of mechanics (asset).
• Knowledge of commercial transport (asset).
• Exemplary proficiency in interpersonal communication and in written communication, and excellent presentation skills to articulate complex information and action plans at all levels.
• Ability to adapt and thrive in an ever-changing environment.
• Ability to manage many different tasks/projects at the same time and to resolve complex issues.
• Advanced skills in Excel.
• Experience in report analysis.
• Good learning abilities for technical matters.
• Proven capacity to be self-reliant and to use sound judgement.
• Thorough understanding of customer service.

We can’t wait to talk with you!