Service Advisor

Job Description

Innovative manufacturer of zero-emission vehicles
Leader in transportation electrification in North America
It’s us!
Every day, in our own way, we help improve our environment and our society.

Come build the future with us!

Why you should join our team

• You’ll work in an exciting and constantly evolving work environment (you won’t get bored with us).
• Work/life balance: When you need to take time off for you and your family, no worries – and no questions asked.
• We offer (rock-solid) insurance coverage, and a great employee assistance program.
• At Lion, your career potential is limitless.

As part of your daily work,  you would have to:

The Technical Advisor (Service Advisor) serves as the communicator and liaison between the customer and the technician, ensuring the customer’s needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.  The Technical Advisor is responsible for initiating repairs by ascertaining vehicle performance problems and service requests, verifying warranty and service contract coverage, developing estimates, writing repair orders and maintaining customer records.

• Determines and documents vehicle issues based on customer description and vehicle condition
• Translates customer-reported problems to actionable work orders for technicians to complete
• Orders necessary parts and ensure that they are delivered to technicians
• Monitors the progress of each vehicle throughout the day and updates customers frequently
• Participates in quality control and ensures that vehicle repairs meet company quality standards
• Determines applicable warranty coverage
• Verifies that the final invoice reconciles with the work performed on the repair order
• Explains all completed work and charges to the customer
• Maintains customer records and inputs data into the computer database
• Maintains the company’s exceptional standards for ethical business practices, professional image, customer service and employee relations and reports any circumstances that compromise the integrity of the company
• All other related tasks

If you read our description this far, it means you’re interested! Read on…

You have what it takes?

• 3+ years’ experience as a Service Advisor
• Working knowledge and experience of automotive parts and repairs
• High school diploma or anything equivalent 
• Valid driver’s license and maintain a good driving record
• Math skills to prepare and process bills and customer payment
• Knowledge of computer programs including word processing and database tools
• MS Office
• Ability to communicate repairs and processes to customers in a simple manner
• Organizational skills including the ability to make appointments, schedule repairs and track current work in the shop
• Exceptional customer service and communication skills

We can’t wait to talk with you!

Exposure to open shop environment of humidity, heat, cold, and wet conditions. Exposed to all highway hazards during road testing of vehicles or deliveries.

Work environment requires the continuous operation of hand and power tools and the full range of shop equipment. Repetitive operation of mechanical or electronic office or shop machines or tools within high tolerances or limits of accuracy.

Requires medium to heavy work that involves walking or standing most of the time.

The Lion Electric is an Equal Opportunity Employer

We provide equal opportunity to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, mental or physical disabilities, veteran status, and all other characteristics protected by law. As a federal government contractor, we take affirmative action on behalf of minorities, females, individuals with disabilities and protected veterans. We are ADA compliant and provide reasonable accommodations to qualified individuals with disabilities. Prospective and current employees are invited to discuss accommodations.