I.T. Support Technician

Place: Joliet


Job Description

Innovative manufacturer of zero-emission vehicles 
Leader in transportation electrification in North America 
Every day, in our own way, we help improve our environment and our society. 

Come build the future with us! 

We work in a very recent technological environment, and all have the desire to guide and advise our users the effective use of these tools. 

We have great challenges to meet to deploy the latest technologies that will allow our company to achieve its very ambitious growth objectives and thus contribute positively to the environmental impact. 

You will have the opportunity to develop your technical expertise, to confront the deployment of new technologies and to deploy your leadership in our dynamic and mobilized team. 
Here’s why you should join our team: 

  • You’ll work in an exciting and constantly evolving work environment (you won’t get bored with us)! 

  • Work/life balance: When you need to take time off for you and your family, no worries – and no questions asked! 

  • You want to change the view from your office window? No problem, we’re all for working from home! 

  • We offer (rock-solid) insurance coverage, and a great employee assistance program! 

  • At Lion, your career potential is limitless! 

As part of your daily work, you will

  • Support incidents and service requests from users. 

  • Accompany and advise users in the effective use of IT tools. 

  • Triage, prioritize, and escalate incoming tickets and track service level (SLA) compliance. 

  • Document and address repetitive issues. 

  • Participate in projects to optimize workstation management tools and improve safety. 

  • Contribute to the continuous improvement of service desk processes and practices to improve the efficiency and quality of IT services. 

  • Take charge of the development of its technical expertise to keep it aligned with our technological environment in major transformation. 

  • Performs any other tasks that may be required from time to time. 


If you read our description this far, it means you’re interested! Read on… 

What you’ll need to succeed: 

  • Excellent team spirit. 

  • Good written and verbal communication skills. 

  • English, and French an asset. 

  • Ability to navigate a rapidly changing work environment. 

  • Strong problem-solving skills in a technological context. 

  • Knowledge of computer security concepts. 

  • Be on the lookout for the latest information technology trends and best practices in the field, including Agile, Cloud and DevOps. 

  • Experience or knowledge of the flagship technologies used: PC/Windows, Apple, Office365, AD, IP telephony, scanner, plotter... 


  • Minimum of 2 years of experience in an IT service center or relevant certification

  • Certification/Knowledge of ITIL, an asset. 

Working conditions: 

  • Full-time – flexible during the week according to the needs of the company 

  • Off-hours availability according to projects and maintenance 

  • Call support for incidents (evenings and weekends) 


Job Benefits 

  • Flexible work schedule 

  • Group insurance coverage 

  • Opportunities for advancement 

  • Recognition of years of service 

  • Access to professional development 

  • Competitive salaries 

  • Exceptional work environment 

  • Possibility to work remotely 

Where did you hear about Lion?