I.T. Supervisor

Place: Joliet


Job Description

Innovative manufacturer of zero-emission vehicles 
Leader in transportation electrification in North America 
Every day, in our own way, we help improve our environment and our society. 
Come build the future with us! 

Reporting to the Senior Director of Infrastructure and Operations, the IT (Information Technology) Manager of the Joliet site is responsible for managing and ensuring the proper functioning of the IT infrastructures as well as the delivery of services offered by his team on the Joliet site. 

The ecosystem to be managed includes data centers, servers, IT and TO network equipment, infrastructure systems and software, IP telephony, cell phones, workstations, printers, and productivity software located on the Joliet site. He is the main contributor, with his team, to the quality of IT services, user support and the delivery of infrastructure projects on its site. He and his team are responsible for delivering IT infrastructure services with a high level of availability and resilience. 

He will work very closely with the IT teams in Lion Electric's head office to align with objectives, practices, and guidelines. He will ensure that he or she works closely with the IT infrastructure and IT service desk teams in the head office to coordinate the delivery of IT services to users. 

He will work collaboratively with business partners to ensure that procedures and objectives align with business priorities and the delivery of services by his team. 

He will be responsible for developing his team members, maintaining a high level of engagement, and driving the continuous improvement of IT services in a fast-growing environment and a changing industry. 

As part of your daily work, you will: 

  • Provides leadership and development to a team of 4-6 internal on-site resources and third-party vendors located in Canada and the United States. 

  • Prioritizes activities and organizes the work of its team members to meet operational requirements and project delivery. 

  • Manages the day-to-day operations of the site's IT infrastructure in conjunction with the head office's infrastructure team. 

  • Coordinates IT support activities, including incident resolution, service request delivery, problem management, escalations, and coordination of major incidents within their site in relation to the HEAD OFFICE IT Service Desk team. 

  • Responsible for managing, triaging, prioritizing, and escalating incoming tickets and meeting service levels (SLAs) for the site. 

  • Is the point of contact for IT users of the site. 

  • Monitors critical processes and systems, ensures the availability of IT services and the implementation of a resilient infrastructure to reduce on-site outages. 

  • Supports, coordinates, and actively participates in the day-to-day administration of IT systems and services, including internal network, servers, VPNs, switches and firewalls, cloud services and system backups to ensure high availability and processes are documented, respected, updated, and auditable. 

  • Plans and deploys the necessary upgrades to maintain service levels. 

  • Supports application teams and projects for activities involving IT infrastructure. 

  • Ensures that the IT succession plan and information security are kept up to date in order to ensure sound RISK MANAGEMENT and IT security. 

  • Manages the integration of OT solutions with IT infrastructure and coordinates with stakeholders in business sectors effective support during outages to maintain a high level of availability. 

  • Manages the ITSM/ITIL process framework, IT General Controls (ITGc) and infrastructure management tools to ensure consistent, clear, and efficient execution of all activities. 

  • Motivates the team by coaching its resources and supporting their development to help them stay aligned with the best practices on the market. 

  • Demonstrates strong leadership and supports team members to enable them to meet and exceed the organization's expectations. 

  • Actively contributes with his team to define the vision, strategy, and roadmap for the evolution of the IT infrastructure, in alignment with the objectives and values of the organization. 

  • Maintains close relationships with key stakeholders in the business sectors that consume IT infrastructure services. 

  • Interacts with relevant IT teams to consolidate acquisitions and maintains the infrastructure inventory up to date for the site. 

  • Performs any other tasks that may be required from time to time. 


If you read our description this far, it means you’re interested! Read on… 

What you’ll need to succeed: 

  • Excellent leadership, teamwork and management skills. 

  • Ability to influence and mobilize. 

  • Good written and verbal communication skills. 

  • English, French an asset. 

  • Ability to prioritize and allocate resources/efforts appropriately. 

  • Ability to navigate a changing work environment. 

  • Demonstrate good judgment, analytical, synthesis and priority management. 

  • Have the ability to develop and monitor performance indicators. 

  • Strong problem-solving skills in a technological context. 

  • Excellent knowledge of computer security concepts. 

  • Experience working with third-party service providers. 

  • Be on the lookout for the latest information technology trends and best practices in the field, including Agile, Cloud and DevOps. 

  • Experience or knowledge of the flagship technologies used: Windows, Microsoft, VMWare, AD, AZURE, WSUS, SQL server, IP telephony, switching and routing, CISCO, Fortinet, VLAN, VPN + RSA, VEEAM, ... 


  • Bachelor's degree in information technology or equivalent. 

  • Minimum of 5 years of experience in IT infrastructure management; multi-site infrastructure, an asset. 

  • Minimum 5 years of experience in managing a team of similar size (5-10 people), in a management or leadership role. 

  • Certification/In-depth knowledge of ITIL, NIST, ITGC, an asset.  

Working conditions: 

  • Full-time - flexible during the week according to the needs of the company 

  • Off-hours availability according to projects and maintenance 

  • Call support for incidents (evenings and weekends) 


Job Benefits 

  • Flexible work schedule 

  • Group insurance coverage 

  • Opportunities for advancement 

  • Recognition of years of service 

  • Access to professional development 

  • Competitive salaries 

  • Exceptional work environment 

  • Possibility to work remotely 


Where did you hear about Lion?