Responsibilities and duties may include, but are not limited to:
Order Preparation: Picking parts for customer orders and checking availability of stock from various enquiries.
Sales and Customer Service: Through in-bound and out-bound telephone enquiries, walk in customers, and internet enquiries you will be developing customer relationships through providing good product knowledge and creating an effective first impression.
Stock Control: Ensuring consumables and service parts are regularly replenished, providing a swift service to workshop and other departments as well as trade/retail customers.
Handle warranty claims processing (relating to parts issues) and complete all relevant administration promptly and accurately (including customer records and invoicing)
Job Requirements
5 years of relevant experience
Excellent communication skills
Sound knowledge of vehicle layout, parts catalogues and computer stock lists